Returns & Exchanges

At Zenitha Jewels, we want you to love your pieces — truly. If something isn’t quite right, we’re here to make it right.

Return Policy

We accept returns on eligible items within 14 days of delivery. To qualify for a return, your item must be:

Unworn and in original condition
In its original packaging (including jewelry pouch/box)
Accompanied by proof of purchase

Once approved, you'll receive store credit or a refund to your original payment method (minus any shipping fees).

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, we recommend returning your original piece for a refund or store credit and placing a new order.

Non-Returnable Items

For hygiene and safety reasons, the following are final sale and not eligible for return:

Earrings
Gift cards
Sale or discounted items

How to Start a Return

To begin your return process, please contact us here with the following information:

Your full name
Order number
The item(s) you'd like to return
Reason for the return

Our team will guide you through the next steps.

When Will I Get My Refund?

Once we receive and inspect your return, we’ll notify you via email. Approved refunds are typically processed within 5–7 business days to your original payment method.

Please Note

Return shipping costs are the responsibility of the customer.
We are not responsible for items lost or damaged in transit.
We recommend using a tracked shipping method for your peace of mind.

Need Help?

Still have questions? Reach out to us here — we’re here to help.