You can reach us anytime via our contact form or email us directly at info@zenithajewels.com. We typically respond within 24–48 business hours.

Our team is available Monday to Friday, from 10 AM to 6 PM (EST). Messages received over the weekend or during holidays will be answered the next business day.

We aim to respond within 1–2 business days. If you haven’t heard from us after that, please check your spam folder or resend your message just in case.

If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us immediately with your order number and request.

Yes, we ship worldwide. Shipping rates and delivery times vary based on location and will be calculated at checkout.

We typically process orders within 1–2 business days. Delivery times vary by location:

• Domestic: 3–5 business days
• International: 7–14 business days

We accept returns within 14 days of delivery for unworn items in original packaging. For more info, visit our [Returns & Exchanges] page.

Yes. Once your order ships, you'll receive a tracking link via email.

To keep your jewelry pristine, store it in a dry place, avoid harsh chemicals, and clean gently with a soft cloth. Even though it’s water-resistant, a little extra love goes a long way.